International Operations Agent II

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:

• Private healthcare through BUPA (medical and dental) after a qualifying period
• Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions
• Life Assurance equal to 2x your annual salary for peace of mind
• 26 days of annual leave to relax and recharge
• Childcare vouchers to support your family needs
• Eyecare vouchers for your vision health
• Cycle to Work scheme to promote sustainable commuting
• Car allowance or company car for certain roles

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!

• Build strong, trusted‑advisor relationships with customers and act as their one‑stop shop by advising, qualifying, and confirming shipment requirements—including regulations, certificates, and documentation
• Prepare accurate and profitable quotations, manage the full offer process, and recommend optimal end‑to‑end logistics solutions
• Plan and coordinate day‑to‑day international import and export operations across air, ocean, and surface transport, including order review, documentation handling, brokerage, and customs‑entry processing
• Monitor shipment progress through proactive tracking and tracing, identify and resolve delays or issues, and ensure timely communication with customers, agents, and partners.
• Manage all operational data entry, billing, and invoicing activities to ensure financial accuracy, including adherence to customer SOPs, AIT KPIs, regulatory requirements, and end‑of‑month deadlines
• Coordinate recovery and delivery schedules with cartage agents and international partners, while collaborating with sales teams on service updates and customer needs
• Maintain compliant documentation, support continuous process improvement, and ensure workflows are optimized and aligned with internal guidelines
• Participate in continuous learning, support onboarding and cross‑training of new team members, and perform additional duties as business needs require

• 2 - 5 years applied on the job and industry experience
• CargoWise software experience a plus
• Customer Focus: knowing the customer business needs and acting accordingly; proactively addresses customer concerns
• Professional level oral & written English language skills
• Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue
• Attention to Detail: Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information
• Knowledge of raising and discharging of T1's would be an advantage