Customer Account Manager – International II

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

The Customer Account Manager – Intl level II is responsible for day-to-day management of, and expanding, the client relationship.  In addition, the role will be responsible for customer service (24/7), KPI monitoring, tracking, routing, problem resolution, client reporting, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client.  This role requires excellent organizational and communication skills while working in a high volume and fast paced environment.  The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.

• Responsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
• Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations
• Review account budgets, pricing, quoting, and improving cost effectiveness.
• Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations.
• Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met
• All other duties as needed

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• Minimum basic qualifications: High school degree or GED required
• Associates degree or higher preferred
• 7-10 years previous Freight Forwarding experience
• Proficint in MS Word, Excel, CargoWise experience preferred, but not required
• Ability to multi-task with strong attention to detail
• Must be able to work in a team setting, across multiple time zones and global geographies
• Ability to determine resources to meet and exceed company and customer expectations
• Ability to problem solve and be solution oriented
• Individual must have a self-starter mentality and is adaptive and flexible
• Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
• Intermediate knowledge of international shipping documentation and country specific requirements
• Basic understanding of international accounting.