Introducción
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Resumen
The International Operations Agent I will be responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA & Mexico across all modes of international transportation based upon customer request
Responsabilidades
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
- Coordinate the day to day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems and work to resolve customer issues.
- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Process and comply with all requirements listed by regulatory agencies.
- Network with corresponding departments to ensure files are billed and posted prior to end of month
- Continuous learning through required compliance training and certifications of software and/or regulations.
- Performs other duties as assigned
- Complies with all policies and standards
Calificaciones
Education
• High School Diploma degree or equivalent (Required)
• Bachelor's Degree degree or equivalent (Preferred) or
Experience
• 2+ years Industry experience in export/import operations (Required) and
Knowledge, Skills, and Abilities
• knowledge of ITAR, DG or TSA work experience/regulations Medium
• General Computer Skills Medium
• Non-Vessel Operating Common Carrier (NVOCC) Medium
• Actual Time of Arrival (ATA) Medium
• Federal Aviation Administration (FAA) Medium
• Export Regulations Medium
• Customs and Border Protection (CBP) Medium
Licenses and Certifications
• - Cargo-wise within 1-1/2 Yrs (Required)
• - Microsoft Office suite within 1-1/2 Yrs (Required)
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