International Operations Agent II

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

​​The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests. ​ 

Essential

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.  
• Prepare profitable quotations accurately.  
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.  
• Coordinate the day to day import and/or export of products, including reviewing orders and documents.  
• Track and communicate all delays, damages, problems and work to resolve customer issues.  
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.  
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.  Identify and rectify if a shipment has deviated from its schedule.  
• Coordinate recovery/delivery schedules with various cartage agents and international partners.  
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.  
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.  
• Ensure all shipments are properly billed within company guidelines and timelines.  

Non-Essential

• Other duties and responsibilities will be assigned as business demands deem necessary. 
• Process and comply with all requirements listed by regulatory agencies.  
• Network with corresponding departments to ensure files are billed and posted prior to end of month 
• Continuous learning through required compliance training and certifications of software and/or regulations.  

• Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.) 
• Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.) 
• Teamwork (Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.) 
• Problem Solving (Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.) 
• Attention to Detail (Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)  

Other Skills We Hope to See:

• High School diploma and/or GED required.
• Minimum of 3-5 years of experience required

• ​​Dangerous Goods Certification preferred.  

• ​Certified Cargowise Specialist (CCS) is required.​ 

• ​​Intermediate knowledge of ITAR, DG or TSA work experience/regulations.​ 
• Cargo-wise experience a plus! Knowledge of working within government vertical a bonus!
• Proficient in Microsoft Office suite
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